Last updated: October 20, 2026
We want you to be happy with your project. This Refund Policy explains how refunds work for services provided by SOFTBEX LLC.
Before work starts
If you cancel after paying a deposit but before any work has started, we will refund the deposit in full, minus any non-refundable third-party costs already paid on your behalf.
After work has started
Because our services involve time and expertise, payments for work already completed are non-refundable. If you cancel during a project, we will invoice or refund the difference based on the milestones completed.
Monthly plans
Monthly services such as SEO, maintenance or automation care can be cancelled with notice before the next billing date. Payments for the current month are not refunded.
Third-party costs
Domains, hosting, premium plugins, software subscriptions and advertising spend are paid to third parties and are not refundable by us.
How to request a refund
Email info@softbex.com with your name, project and the reason for your request. We aim to reply within 5 business days.